TheWatchSource.co.uk confirms all watches to be brand new, genuine and free of defects. Every watch description states the warranty period and if the watch warranty is covered by The Watchsource.co.uk or the manufacturer. In the case of Watch Source Warranty cover the manufacturers warranty card will not be supplied.
TheWatchSource.co.uk has chosen not to be an authorized dealer of any brand name manufacturer. Being an authorized dealer requires us selling watches at the manufacturers set retail price.
TheWatchSource.co.uk offers a 2 year warranty from the date of purchase - unless stated otherwise. The warranty covers malfunctions due to manufacturing or material defects, battery replacement and water resistance under regular use within the manufacturer’s specifications.
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or fabric straps, damage due to excessive wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations and damage due to physical and/or accidental abuse. Neither our own warranty nor the Manufacturers own warranty covers these items.
All warranty repairs must be handled directly through TheWatchSource.co.uk. Watches opened or repaired by any other source will void all warranties. TheWatchSource.co.uk will cover all parts and labour or replace the watch at our own discretion within the warranty period.
All warranty returns must have a Return Authorization No. (RAN#). Please call 01442 801130 prior to return for RAN#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused. See Return Policy for full details.
Postage and insurance costs for warranty returns to TheWatchSource must be covered by the customer. Returns must be sent via a traceable and insured, reliable method (Do not return goods via FedEx, FedEx does not insure watches or jewellery valued above £50). Return postage must be pre-paid and fully insured for the amount you expect to claim – In case of loss or damages, you the customer is liable.
The Watch Source Limited
Attn: Customer Service, RAN #
Hemel Hempstead, Hertfordshire
In some circumstances TheWatchSource is able to provide a Worldwide covered authorized dealer stamped warranty card, in which case the watch will be covered by the manufacturers stated warranty.
When the manufacturer’s warranty is included with the watch, pen or watch winder - warranty service shall be handled directly between the customer and the manufacturer via any authorized dealer. The watch will include a manufacturer’s original endorsed warranty card.
The WatchSource warranty will not take effect if the watch supplied to you comes with the original manufacturer’s warranty. However we are always keen to look after our customers so feel free to contact us with any issues or questions you may have.