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Brand name watches offered at discounted prices such as TAG Heuer, Omega, Cartier, Baume et Mercier & many more...
Freephone: 0800 043 0499
Email Us: info@thewatchsource.co.uk
Secure ordering, Fast shipping, Knowledgable & professional staff.

Questions and Answers

1. Are your watches genuine and brand new?
All watches sold by The Watch Source Ltd are guaranteed to be 100% genuine brand new in the original box with the serial numbers intact.

2. Why are your prices so low?
This is due to the fact that we buy from our supplier in large quantities and, as an Online business we can operate with a low overhead cost, compared to your local high street shop.

3. Do you deliver to International addresses?
We will dispatch to most EU countries via FedEx.

4. Can you send to a BFPO address?
Yes we can, delivery is charged at the same UK Royal Mail Special delivery rate and if this watch is leaving the UK we can exclude the VAT.

5. Can the watch be sent to my work address?
Yes it can but we may need proof of the company address i.e. faxed letterhead. This is decided on a case by case order.

6. Do you sell used watches?
We do not sell used watches.

7. Do you repair watches?
No, but we can recommend a very good third party company: www.makermends.com

8. Are you an authorized dealer?
No. Authorized dealers are not allowed to sell their watches below RRP or sell them on the internet. All our watches still come from authorized dealers and are 100% genuine. We have chosen not to be an authorized dealer so that we can offer such great prices.

9. Can I collect my watch?
Yes, you can collect your watch from our office in Hertfordshire; you will need to make an appointment by phone.

10. If I place a finance order can it be delivered to my work address?
No. All finance orders must go to the customers billing address.

11. How do I get the watch strap adjusted?
We can adjust your watch to your desired size we offer this as a FREE service.

12. Can I see the watch before purchasing?
As long as we have the item in stock. Our website is real-time and will inform you if we have the item in stock.

13. What is a restocking fee?
A 3% restocking fee is a fee that will be applied to all returns for refund on purchases.

14. Do you refund the postage when I return my watch for a refund?
Delivery charges are non refundable. We do not refund the delivery charge as it is a fee passed onto Royal Mail/FedEx for the service used to send you the watch in the first place.