TheWatchSource.co.uk specializes in the sale of brand new products only. We can not sell watches that have been worn. Therefore we have set a firm but fair policy regarding returns.
ITEMS MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANG TAGS and ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE WATCH, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR A WATCH TO BE WORN, EVEN FOR A SHORT PERIOD OF TIME, AND FOR THE WATCH NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY. SHOULD ANY OF THESE CONDITIONS NOT BE KEPT THEN WE ARE WITHIN OUR RIGHTS TO DEDUCT FROM THE REFUND AMMOUNT THE VALUE DEEMED TO BE REDUCED BY THEIR OMMISION/WEAR.
Distance Selling regulations requires customers be given the right to cancel the contract to purchase within 7 days from the day after receipt of goods, please note it is the customers responsibility to securely and safely return any unwanted goods at their own cost.
Over and above your right to cancel under the Distance Selling regulations, we accept returns within 14 days of customers' receipt of product. This is dependent upon the conditions below being kept. These conditions do not affect your right to cancel under the distance selling regulations (see above), nor do they affect your statutory rights should we deliver goods not as advertised i.e. faulty or misdescribed.
We believe that the conditions below are reasonable, fair and quite simple. If for some reason one or multiple conditions cannot be met, please call and we will try to help, BUT you must call before and receive authorization. You will be notified at the time of purchase, if your order is a special bespoke order item and the above policy may not apply - in which case the sale will be final and non-refundable unless faulty or misdescribed.
If you receive goods which you believe to have been sent to you not as advertised (e.g. faulty or misdescribed), Please call 01442 345261 as soon as possible. We will issue you with a RAN#, and further instructions. This will enable us to deal with the problem efficiently. We will not accept any liability for damage arising from adjustments made by the customer or a third party.
TheWatchSource.co.uk confirms all watches to be brand new, genuine and free of defects. Every watch description states the warranty period and if the watch warranty is covered by The Watchsource.co.uk or the manufacturer. In the case of Watch Source Warranty cover the manufacturers warranty card will not be supplied.
TheWatchSource.co.uk has chosen not to be an authorized dealer of any brand name manufacturer. Being an authorized dealer requires us selling watches at the manufacturers set retail price.
TheWatchSource.co.uk offers a 2 year warranty from the date of purchase - unless stated otherwise. The warranty covers malfunctions due to manufacturing or material defects, battery replacement and water resistance under regular use within the manufacturer’s specifications.
The warranty does not cover damages such as scratches, finish, crystals or glass, leather or fabric straps, damage due to excessive wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations and damage due to physical and/or accidental abuse. Neither our own warranty nor the Manufacturers own warranty covers these items.
All warranty repairs must be handled directly through TheWatchSource.co.uk. Watches opened or repaired by any other source will void all warranties. TheWatchSource.co.uk will cover all parts and labour or replace the watch at our own discretion within the warranty period.
All warranty returns must have a Return Authorization No. (RAN#). Please call 01442 345261 prior to return for RAN#. This number must be displayed on the outside of the box. A watch returned without authorization will be refused. See Return Policy for full details.
Postage and insurance costs for warranty returns to TheWatchSource must be covered by the customer. Returns must be sent via a traceable and insured, reliable method (Do not return goods via FedEx, FedEx does not insure watches or jewellery valued above £50). Return postage must be pre-paid and fully insured for the amount you expect to claim – In case of loss or damages, you the customer is liable.
The Watch Source Limited
Attn: Customer Service, RAN #
G19, Breakspear Park
Hemel Hempstead, Hertfordshire
In some circumstances TheWatchSource is able to provide a Worldwide covered authorized dealer stamped warranty card, in which case the watch will be covered by the manufacturers stated warranty.
When the manufacturer’s warranty is included with the watch, pen or watch winder - warranty service shall be handled directly between the customer and the manufacturer via any authorized dealer. The watch will include a manufacturer’s original endorsed warranty card.
The WatchSource warranty will not take effect if the watch supplied to you comes with the original manufacturer’s warranty. However we are always keen to look after our customers so feel free to contact us with any issues or questions you may have.
HSBC Bank plc
Sort Code 40-24-07
Account Number 31518860
We accept international orders online via our secure shopping bag. For international orders, we will only accept bank transfers as a payment method. Simply select Bank Transfer from the payment options menu in your shopping bag. Please note local Taxes and Duties are the customers responsibility.
PLEASE NOTE: VAT IS CHARGED AT THE PREVAILING RATE SET BY THE GOVERNMENT
Currently 20% from 1st January 2011
ALL PRICES ON OUR SITE INCLUDE VAT
Should this change we reserve the right to adjust the rate as necessary.
ANY PURCHASE ORDERS, QUOTATIONS OR OTHER EXCHANGE OF INFORMATION CONCERNING A SALE OF A WATCH SHALL NOT RESULT IN A BINDING CONTRACT UNLESS AND UNTIL THE WATCH SOURCE ISSUES A DELIVERY CONFIRMATION TO THE PURCHASER.
We use secure Paypal payments. Look for the Paypal payment option when you check out.
Want a luxury watch but would rather pay at a later date? Simply browse through our range of products, select your watch and check out using our DEKO finance option. It really is that easy.Finance
✔ Interest Free Finance
✔ 0% APR over 6 or 12 months
✔ Minimum deposit of 10%
✔ Minimum spend £250
✔ Maximum spend £25,000
✔ Instant Decision
✔ For UK Customers 18+ only
These items will be dispatched the same day if ordered before 4:00pm and you will receive it the next day before 1pm.
These items are readily available from our sources and are usually deliverable within 4 working days of receiving your order. Although not expected there may be additional delays. We will let you know once you place your order if there will be additional delays.
These items are readily available from our sources and are usually deliverable within 14 working days of receiving your order. Although not expected there may be additional delays. We will let you know once you place your order if there will be additional delays.
These items are readily available from our sources and are usually deliverable within 30 working days of receiving your order. Although not expected there may be additional delays. We will let you know once you place your order if there will be additional delays.
We also offer delivery to all military personnel using BFPO addresses throughout the world. We will also remove VAT if shipping to a foreign location where VAT is not applicable.
TheWatchSource provides a secure online ordering process. If your browser supports secure transactions, you can place a secure online order with us. We use the industry standard protocol Secure Socket Layer - Version 3.
You can view our SSL certificate at the bottom of any of our pages
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
The Watch Source is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new watch from us we would accept their old watch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
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